Plans & billing

The 14-day trial

Pick Professional (monthly) or Team and add a card: you get 14 days of the plan, and the card is charged on day 15. Cancel before then and you pay nothing.

Start your plan before the trial ends

Used your 3 trial videos on Professional? You don't have to wait for day 15. A window opens on your dashboard (and we email you a link to it) where you pick monthly or yearly and start the plan right away, with no more limits. The same window opens once when you log in during your trial, and when you click something the trial holds back, like Duplicate or a quality above 1080p.

If you started the trial with a card, it is charged at once and there's no checkout. If your trial has no card, the buttons say Pay yearly and Pay monthly and open the checkout.

The banner at the top of your dashboard does the same at any point in the trial, on Professional and on Team. With a card, Start my plan now shows the one amount you'll be charged for the plan you're on, and nothing is charged until you confirm. A Team trial starts on the billing you picked. Without a card, it opens the window above.

You can also start Professional at any point in a card trial from the Plans page. Pick Monthly or Yearly, click Subscribe Now, and check the amount in Start your plan today?. Nothing is charged until you click Charge … and start now; Keep my trial leaves everything as it was.

Plans and credit packs

Every option allows files up to 10 GB. See the pricing page for prices and the full comparison.

See your plan and storage

You see your plan, Storage Usage, Plan Limits, and with credit packs your balance and Recent Transactions. Your plan badge and a storage bar are also next to your name in the sidebar.

Change your plan, card or invoices

It opens the billing portal, where you change your payment method and download invoices. To add credits, click Buy More on Manage Subscription.

To switch between Professional and Team, or between monthly and yearly, open Plans and click Ask to switch on the plan you want. Click Email support and we change your current subscription for you, so you're never billed twice. If your plan is cancelled but still running, the button says Keep my plan and takes you to the billing portal to resume it.

Buy Lifetime during a trial or plan

Lifetime replaces Professional. If you buy it during your Professional trial, we cancel the trial, so your card isn't charged when it ends. If you buy it on a paid Professional plan, the plan stops renewing and runs until the end of the period you paid for. You see this before the checkout. A Team plan is not affected. Lifetime includes 500 GB of storage, Professional 2 TB.

Cancel or reactivate

You keep your plan until the end of the period you paid for. Until then, Reactivate Subscription turns it back on. When a plan ends, your videos and links stay in your account, but your share links and Rooms are paused for viewers until you pick a plan again. The refund policy is at vitelnk.com/refund.

Cancelling during the trial: you aren't charged, and links you already sent keep working until the trial ends. Until then you can't upload videos or create new share links, Rooms or upload links. Click Resume my trial in the banner at the top of the page (or on Manage Subscription) to undo the cancellation. Not sure yet? Keep the trial: we email you 2 days before your first charge.

If a payment fails

If your card is declined (on day 15 of the trial or at a renewal), we email you and show a banner at the top of every page. We try the card again over the next days, and you keep your plan and everything in it meanwhile.

If none of the tries work, the plan ends and we email you. Your share links and Rooms are paused for viewers, but your videos and links stay in your account: choose a plan again and add a card, and they play again straight away.