Terms of Service

Effective Date: December 17, 2025 Last Updated: January 14, 2026

1. Introduction

Welcome to vitelnk ("we", "our", "us", or "Service"). These Terms of Service ("Terms", "Agreement") govern your access to and use of the vitelnk video sharing platform, including our website at vitelnk.com and all related services.

By registering for an account or using vitelnk, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Service.

Legal Disclaimer: These Terms of Service are provided for informational purposes and do not constitute legal advice. For specific legal questions, consult a qualified Portuguese attorney.

2. Service Provider Information

vitelnk is operated by:

Edmilson Jorge Delgado Gomes Individual Freelancer (Trabalhador Independente) NIF (Tax Identification Number): 251423832 Location: Portugal Email: [email protected] Website: https://vitelnk.com

For customer support, contact: [email protected]

3. Definitions

"User", "you", "your" - Any person or entity using vitelnk
"Service" - The vitelnk video sharing platform, including website, software, and features
"Content" - Videos, images, text, CTAs, and other materials you upload to vitelnk
"Account" - Your registered user account on vitelnk
"Subscription" - A paid plan (Starter or Professional)
"Trial" - The free 7-day trial period offered to new users
"Share Link" - A unique URL generated to share your videos with others
"Viewer" - A person who accesses your shared videos (does not require an account)
"Access Form" - A registration form that viewers must complete to access a video

4. Account Registration

4.1 Eligibility

To use vitelnk, you must:

Be at least 16 years old (GDPR age threshold in Portugal)
Have the legal capacity to enter into binding contracts
Provide accurate and complete registration information
Comply with all applicable laws in your jurisdiction

4.2 Account Creation

You can register for vitelnk using:

Email and password - Create a unique account
Google OAuth - Sign in with your Google account

By registering, you confirm that all information provided is true, accurate, and up-to-date.

4.3 Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your password
All activities that occur under your account
Notifying us immediately of any unauthorized access at [email protected]
Using only ONE account per person (multiple accounts may be terminated)

4.4 Account Security

You agree to:

Choose a strong password (minimum 8 characters)
Never share your password with others
Log out from shared or public computers
Enable two-factor authentication when available (future feature)

We are not liable for losses resulting from unauthorized use of your account if you fail to maintain security.

4.5 Communications

By creating an account, you agree to receive:

Transactional Emails (required): Account verification, password resets, billing confirmations, and important security alerts. These cannot be opted out of.
Marketing Communications (optional): Product updates, educational content, trial reminders, and promotional offers. You can manage these preferences via Account Settings → Email Preferences. Every marketing email includes an unsubscribe link.

5. Subscription Plans & Pricing

vitelnk offers the following subscription tiers:

5.1 Free Trial

Duration: 7 days from registration
Storage Limit: 5GB total
Video Limit: 1 video maximum
Per-File Upload Limit: 2GB
Features: All features available (see below)
Billing: No credit card required for trial

5.2 Starter Plan

Price: €49 per year (billed annually)
Storage Limit: 50GB total
Per-File Upload Limit: 2GB per video
Features: All features included (see Section 5.5)

5.3 Professional Plan

Monthly Billing:

Price: €29 per month
Storage Limit: 1TB (1000GB) total
Per-File Upload Limit: 20GB per video

Annual Billing (Save 34%):

Price: €190 per year (€15.83/month equivalent)
Storage Limit: 1TB (1000GB) total
Per-File Upload Limit: 20GB per video

5.4 Pricing Currency

All prices are in Euros (EUR) and include applicable Portuguese VAT (currently 23%) where required. VAT rates may vary based on your location.

5.5 Features (All Plans)

All features are available on all subscription tiers. Plans differ only by storage and upload limits:

✅ Upload unlimited videos (within storage limit) ✅ Organize videos into folders ✅ Create unlimited shareable links per video ✅ Password-protected share links ✅ One-time view links (self-destruct after viewing) ✅ Time-limited links (expire after set date) ✅ Download protection (stream-only mode) ✅ Right-click protection ✅ Primary CTA button with unlimited social/website links ✅ Auto-generated thumbnails (image + GIF) ✅ Upload custom thumbnails (image + GIF) ✅ HLS adaptive streaming (720p + 1080p quality) ✅ Embeddable GIF/image for email campaigns ✅ Viewer registration forms (require identification before video access) ✅ Video duplication and file reuse ✅ Advanced analytics dashboard:

Per-visitor analytics
Global analytics
Engagement heatmap
Completion rates
Geographic/device breakdown ✅ Email notifications (batched digests for video activity and lead captures)

5.6 Plan Changes

Upgrade: Takes effect immediately. You will be charged the difference on a pro-rated basis.
Downgrade: Takes effect at the end of your current billing period. Your access continues until then.
Storage Overage: If you downgrade and exceed the new storage limit, you will be unable to upload new videos until you delete files or upgrade.

6. Free Trial Terms

6.1 Trial Period

New users receive a 7-day free trial with:

5GB storage
1 video upload limit
All features unlocked

6.2 Trial Expiry Behavior

When your trial expires:

Complete dashboard lockout - You will lose access to all videos and features
You must subscribe to a paid plan to regain access
You will be redirected to a subscription selection page

6.3 Trial Reminders

We will send email reminders:

3 days before trial expiry
1 day before trial expiry
On the day of trial expiry

6.4 Trial to Paid Conversion

If you subscribe during your trial:

Your trial ends immediately
You are charged the subscription price
Your storage limit increases to the selected plan
Your account remains active continuously (no data loss)

6.5 Trial Limitations

One trial per person - Only one free trial per email address/user
No extensions - Trials cannot be extended beyond 7 days
No refunds on unused trial - Trials are free; no refunds apply

6.6 Cancellation During Trial

If you do not subscribe before your trial expires:

Your account will be locked (read-only access disabled)
Your data will be retained for 30 days in case you change your mind
After 30 days, your account and all videos will be permanently deleted

7. Payment & Billing

7.1 Payment Processing

All payments are processed securely by Polar.sh, our third-party payment provider. vitelnk does NOT store your credit card information.

By subscribing, you authorize Polar.sh to charge your payment method.

7.2 Automatic Renewal

Subscriptions automatically renew:

Monthly plans: Renew every month on the same day you subscribed
Annual plans: Renew every year on the anniversary of your subscription

You will be charged automatically unless you cancel before the renewal date.

7.3 Billing Cycle

Monthly: Charged on the same day each month (e.g., subscribed on the 15th → billed on the 15th monthly)
Annual: Charged once per year on the anniversary date

7.4 Price Changes

We may change subscription prices with 30 days advance notice via:

Email to your registered address
Notice in your dashboard

Price changes apply:

Existing subscribers: At your next renewal (current period price is locked)
New subscribers: Immediately

You may cancel your subscription if you disagree with the price change.

7.5 Failed Payments

If your payment fails (expired card, insufficient funds, etc.):

We will attempt to charge your card up to 3 times over 10 days
You will receive email notifications about the failed payment
If all attempts fail, your subscription will be suspended:
- You will lose access to the dashboard (lockout)
- Your data will be retained for 30 days
- You can reactivate by updating your payment method

After 30 days of suspension, your account may be permanently deleted.

7.6 Taxes

You are responsible for any applicable taxes based on your location, including:

VAT (Value Added Tax) for EU residents
Sales tax for other jurisdictions

Polar.sh will calculate and collect applicable taxes at checkout based on your billing address.

7.7 Invoices

Invoices are automatically generated by Polar.sh and sent to your email after each payment. You can also access invoices via your account settings or the Polar customer portal.

8. Cancellation & Refunds

For detailed refund information, see our Refund Policy.

8.1 How to Cancel

You can cancel your subscription at any time:

Via Account Settings: Dashboard → Account Settings → Cancel Subscription
Via Email: Send a cancellation request to [email protected]

8.2 Cancellation Effects

Access: You retain access until the end of your current billing period
Billing: No further charges will be made
Data: Your videos and data remain accessible until the period ends
Renewal: Automatic renewal is disabled

8.3 No Partial Refunds (After 14 Days)

Monthly plans: No refunds for partial months. You have access until the period ends. Annual plans: No pro-rated refunds. You have access for the full year.

Exception: EU 14-day cooling-off period (see Refund Policy).

8.4 Reactivation

You can reactivate a canceled subscription anytime before the period ends:

Go to Account Settings → Reactivate Subscription
Automatic renewal will resume at the next billing date

9. Storage Limits & Overages

9.1 Storage Quotas

Trial: 5GB total
Starter: 50GB total
Professional: 1TB (1000GB) total

Storage includes:

Original video files
HLS encoded variants (720p, 1080p)
Thumbnails and GIFs
Backup copies (if applicable)

9.2 Per-File Upload Limits

Trial & Starter: Maximum 2GB per video file
Professional: Maximum 20GB per video file

Files larger than your plan's limit will be rejected during upload.

9.3 Storage Overage Handling

If you exceed your storage limit:

Upload Blocked: You cannot upload new videos
Existing Videos: Your current videos remain accessible (no deletions)
Resolution Options:
- Delete old videos to free up space
- Upgrade your plan for more storage

We do NOT automatically delete your videos or charge overage fees.

9.4 Storage Calculation

You can view your storage usage in: Dashboard → Account Settings → Storage Usage

Storage updates in real-time after uploads/deletions.

9.5 Plan Downgrades & Storage

If you downgrade to a plan with less storage:

Your current videos remain accessible
You cannot upload new videos if over the new limit
You must delete videos to get below the limit

10. Acceptable Use Policy

You agree to use vitelnk only for lawful purposes and in compliance with these Terms.

10.1 Prohibited Content

You may NOT upload, share, or transmit:

Illegal Content:

Child sexual abuse material (CSAM)
Terrorist content or propaganda
Content that violates any law or regulation
Stolen or leaked confidential information

Copyright Infringement:

Videos you do not own or have permission to use
Pirated movies, TV shows, or copyrighted material
Content that violates DMCA or EU copyright law

Malicious Content:

Malware, viruses, or harmful code
Phishing scams or fraudulent schemes
Scripts designed to exploit vulnerabilities

Adult/Sexual Content:

Pornography or sexually explicit material
Adult content involving minors (strictly prohibited)

Hate Speech & Harassment:

Content promoting violence, hatred, or discrimination based on race, religion, gender, sexual orientation, disability, or nationality
Threats, doxxing, or harassment of individuals
Bullying or targeted abuse

Spam & Abuse:

Mass unsolicited messages or spam
Automated bots or scrapers
Attempts to circumvent usage limits

10.2 Intended Use

vitelnk is designed for business and professional video sharing, including:

Sales and marketing videos
Product demos and tutorials
Client presentations and proposals
Team training and onboarding
Educational content and courses
Portfolio and creative showcases
Event recordings and webinars
Personal projects and creative work

You can use vitelnk for any lawful purpose, as long as your content complies with the prohibited content rules above.

Viewer Registration (Access Forms) Purpose: The viewer registration feature allows you to require viewers to identify themselves before watching your videos. This is a content access control mechanism designed to:

Know who is viewing your private content
Enable direct follow-up communication about the video content
Maintain records of content access for compliance or business purposes

Viewer registration is NOT intended for:

Building marketing lists for unrelated products or services
Selling or transferring viewer data to third parties
Mass unsolicited outreach unrelated to the video content
Operating as a lead generation or lead selling service

10.3 Enforcement

If you violate this Acceptable Use Policy:

First Violation: Warning email and content removal
Second Violation: Temporary account suspension (7 days)
Third Violation or Severe Violation: Permanent account termination

Severe violations (CSAM, terrorism, severe harassment) result in immediate termination without warning.

10.4 Reporting Violations

If you encounter prohibited content on vitelnk, report it to: [email protected]

Include:

Share link URL
Description of the violation
Your contact information (optional)

We will investigate and take action within 48 hours.

11. Intellectual Property

11.1 Your Content Ownership

You retain full ownership of all videos, images, and content you upload to vitelnk. We do NOT claim ownership of your intellectual property.

11.2 License Granted to vitelnk

By uploading content, you grant vitelnk a limited, non-exclusive, worldwide license to:

Store your videos on Cloudflare R2 servers
Process your videos (HLS encoding, thumbnail generation)
Stream your videos to viewers via share links
Display your content within the vitelnk dashboard
Backup your content for redundancy and disaster recovery

11.3 License Scope

This license is:

Limited to operating the Service - We will not use your content for marketing or other purposes without permission
Non-transferable - We will not sell or transfer your content to third parties
Revocable - The license terminates when you delete your content or close your account

11.4 Public Sharing

When you create a share link:

Anyone with the link can view the video (unless password-protected)
Viewers do NOT have the right to download, copy, or redistribute your content (unless you enable downloads)
You are responsible for managing who has access to your share links

11.5 Platform Intellectual Property

vitelnk's software, design, branding, and features are owned by Edmilson Jorge Delgado Gomes and protected by:

Copyright law
Trademark law (if applicable)
Trade secret law

You may NOT:

Copy, modify, or reverse-engineer vitelnk's code
Use vitelnk's branding or logo without permission
Create derivative works based on vitelnk

12. DMCA Copyright Policy

vitelnk complies with the Digital Millennium Copyright Act (DMCA) and EU Copyright Directive.

12.1 Designated Copyright Agent

If you believe your copyrighted work has been infringed on vitelnk, contact our designated agent:

Edmilson Jorge Delgado Gomes Email: [email protected] Subject Line: "DMCA Takedown Request"

12.2 DMCA Takedown Notice

Your notice must include:

Your name and contact information (email, phone, address)
Description of the copyrighted work being infringed
URL of the infringing content (share link or video ID)
Statement of good faith belief that use is unauthorized
Statement that the information is accurate and you are the copyright owner (or authorized to act on their behalf)
Your physical or electronic signature

12.3 Takedown Process

Upon receiving a valid DMCA notice:

We will remove or disable access to the allegedly infringing content within 48 hours
We will notify the uploader of the takedown
The uploader may file a counter-notification

12.4 Counter-Notification

If you believe your content was wrongly removed, you may file a counter-notification:

Email: [email protected] Subject: "DMCA Counter-Notification"

Include:

Your name and contact information
Identification of the removed content
Statement under penalty of perjury that the content was removed by mistake
Consent to jurisdiction of Portuguese courts
Your physical or electronic signature

We will restore the content in 10-14 business days unless the copyright owner files a lawsuit.

12.5 Repeat Infringer Policy

Users who receive 3 copyright strikes will have their accounts permanently terminated.

A strike is removed after 6 months if no further violations occur.

13. Service Availability

13.1 No Uptime Guarantees

vitelnk is provided on an "as-is" and "as-available" basis. We do NOT guarantee:

100% uptime or uninterrupted access
Error-free operation
Immediate bug fixes

13.2 Maintenance Windows

We may perform scheduled maintenance that temporarily disrupts service. We will provide:

24-48 hours advance notice (via email and dashboard notification)
Maintenance during off-peak hours when possible

13.3 Emergency Maintenance

In case of critical security issues or server failures, we may perform emergency maintenance without notice.

13.4 Force Majeure

We are not liable for service interruptions caused by events beyond our control, including:

Natural disasters (earthquakes, floods, fires)
Internet infrastructure failures
Cyberattacks or DDoS attacks
Government actions or legal requirements
Third-party service provider outages (Cloudflare R2, Polar.sh, etc.)

14. Data Backup & Loss

14.1 Your Responsibility

You are responsible for maintaining backups of your content. While we implement redundancy measures (Cloudflare R2 replication), we are NOT a backup service.

14.2 No Liability for Data Loss

We are NOT liable for data loss resulting from:

Your deletion of content
Account termination (voluntary or involuntary)
Service outages or technical failures
Bugs or software errors
Third-party infrastructure failures

14.3 Our Redundancy Measures

We use Cloudflare R2 for video storage, which provides:

Multi-region replication
Encryption at rest
99.9% durability

However, these measures do not constitute a backup guarantee.

14.4 Data Export

You can download your videos anytime via the dashboard:

Dashboard → Videos → Download (download button per video)

We recommend downloading important videos regularly.

15. Limitation of Liability

15.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VITELNK IS PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING:

Merchantability - No guarantee the Service is suitable for your purposes
Fitness for a Particular Purpose - No guarantee it meets your specific needs
Non-Infringement - No guarantee your use won't violate third-party rights
Accuracy - No guarantee analytics, storage calculations, or other data are error-free

15.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED:

The total subscription fees you paid to vitelnk in the 12 months preceding the claim

If you are on a free trial, our maximum liability is €50.

15.3 Exclusions from Liability Cap

The liability cap does NOT apply to:

Fraud or fraudulent misrepresentation
Death or personal injury caused by our negligence
Violations of mandatory consumer rights under EU law

15.4 Indirect Damages

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

Lost profits or revenue
Lost business opportunities
Damage to reputation
Data loss (see Section 14)
Emotional distress

15.5 EU Consumer Rights

Nothing in these Terms limits your statutory rights as an EU consumer, including:

Right to refunds under the Consumer Rights Directive
Right to faulty goods/services remedies
Right to sue in your local courts

If Portuguese law provides greater protections, those protections apply.

16. Indemnification

You agree to indemnify, defend, and hold harmless vitelnk (and Edmilson Jorge Delgado Gomes) from any claims, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms
Your violation of any law or regulation
Your Content (videos, CTAs, access forms, etc.)
Copyright infringement claims related to your uploads
Third-party claims related to your share links or viewers

Example: If someone sues vitelnk because you uploaded copyrighted content without permission, you will cover our legal costs.

This indemnification survives termination of your account.

17. Account Termination

17.1 Termination by You

You may terminate your account at any time:

Via Account Settings: Dashboard → Account Settings → Delete Account
Via Email: Send request to [email protected] with subject "Account Deletion"

17.2 Termination by vitelnk

We may suspend or terminate your account if:

You violate these Terms (Acceptable Use Policy, payment failures, etc.)
You engage in fraudulent activity
You are subject to legal action requiring termination
Your account is inactive for more than 2 years

We will provide 7 days notice before termination (except for severe violations like CSAM, which result in immediate termination).

17.3 Effects of Termination

Upon account termination:

Access: You immediately lose access to the dashboard and all features
Data Retention: Your videos and data are retained for 30 days (grace period)
Share Links: All share links become inactive (viewers see "Link no longer available")
Billing: Subscription is canceled, no further charges (no refund for current period)
Permanent Deletion: After 30 days, all videos, analytics, and personal data are permanently deleted from our servers and Cloudflare R2

17.4 Data Retrieval During Grace Period

During the 30-day grace period, you can:

Request a data export (email [email protected])
Reactivate your account by subscribing again

After 30 days, data cannot be recovered.

18. Governing Law & Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of Portugal, excluding conflict of law principles.

18.2 Jurisdiction

Any disputes arising from these Terms or your use of vitelnk shall be resolved in the courts of Portugal.

18.3 EU Consumer Rights

If you are an EU consumer, you retain the right to:

Bring legal action in the courts of your country of residence
Benefit from mandatory consumer protections in your country (if stronger than Portuguese law)

18.4 Online Dispute Resolution (ODR)

EU consumers can use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

You can also contact us at: [email protected] to attempt to resolve disputes informally before legal action.

18.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY AND WAIVE THE RIGHT TO PARTICIPATE IN CLASS-ACTION LAWSUITS.

This waiver does not apply if prohibited by EU consumer law.

19. Changes to These Terms

19.1 Notification of Changes

We may update these Terms from time to time. We will notify you of material changes via:

Email to your registered address (30 days advance notice)
Dashboard Notification - Prominent banner in the app
Updated "Last Updated" date at the top of this document

19.2 Acceptance of Changes

By continuing to use vitelnk after changes take effect, you accept the new Terms.

If you do not agree with the changes:

You may terminate your account before the effective date
You will receive a pro-rated refund for unused subscription time (if applicable)

19.3 Version History

Previous versions of these Terms are available upon request: [email protected]

20. General Provisions

20.1 Entire Agreement

These Terms, along with the Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and vitelnk.

20.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

20.3 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

20.4 Assignment

You may NOT transfer or assign your account or these Terms to another person. We may assign our rights and obligations to a successor entity (e.g., in a business acquisition).

20.5 Survival

Provisions that should reasonably survive termination will survive, including:

Intellectual Property (Section 11)
Indemnification (Section 16)
Limitation of Liability (Section 15)
Governing Law (Section 18)

20.6 Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, pandemics, etc.).

21. Contact Information

For questions, support, or legal inquiries:

Email: [email protected] DMCA Notices: [email protected] Privacy Inquiries: [email protected] Abuse Reports: [email protected]

Service Provider: Edmilson Jorge Delgado Gomes NIF: 251423832 Portugal

Response Time: We aim to respond to all inquiries within 5 business days.

Thank you for using vitelnk. We are committed to providing a reliable, secure, and professional video sharing platform.

Last reviewed: January 14, 2026